Truck Service Writer/ Foreman

Truck Service Writer/ Foreman

Isn?t it time you took your automotive service advisor career further?

Job Description

  • Ford Automotive Service Advisors / Service Writers greet customers and assist them with any inquiries they may have

  • Automotive Service Advisors / Service Writers perform vehicle walk around and documentation of customer concerns to enable the Technician to properly diagnose and service the vehicle.

  • Consult with customer on applicable service specials.

  • Ford Service Advisors prioritize required services, and be prepared to provide options upon request.

  • Document declines for services and ask for follow-up on future service considerations

  • Keep customer informed on completion times, service expenses, and possible changes.

  • Service Advisors remain involved with delivery of vehicle to customer upon completion to assure all customer concerns can be addressed.

  • Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.

  • Spend quality time building relationship with the customer.?

  • Know the product well enough to answer characteristic and operational questions?regarding the customer?s vehicle.

Join our winning automotive service team - apply today!

As a Ford Automotive Service Advisor, you will be experienced and aware of the latest customer service practices and be a persistent problem solver. We have determined some factors that may enable your success as a Service Advisor:?

    • Prior experience working with customers and providing an exceptional experience

    • Sales including inside sales, outside sales, or retail sales is a plus

    • Previous automotive service advisor experience preferred, not required

    • Outgoing personality with expertise at developing relationships (i.e., a ?people person")

    • Basic MS Office knowledge; computer software and internet proficiency

    • Must be willing to submit to a background check and drug screen

    • Valid U.S. driver's license

Join our winning automotive service team - apply today!

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